April 29 - Tech Support

April 29 - Tech Support

How’d we ever get along without tech support,

You know that guy with the Pakistani accent

That explains why you’re an idiot for not seeing,

The menu icon in the lower right-hand corner.

And because you couldn’t figure out how to navigate

The 17 menus it requires to undo the damage

You accidentally did to all the passwords

On your social media pages and shopping accounts.

So that you have to spend the next week

Uploading new passwords and trying to dig

The rest of your digital life from out of a gazillion

Electronic data points buried in the digital swamp.

But at least tech support people are polite about it,

Because you can gripe to their supervisor if they're not.
That's why they beg you to give them five stars when you rate them,
And they stay on the line till you tell them you're happy.

Not like in the old days when a customer service rep

With a Brooklyn accent and loads of snark in her voice

Used to lead you out into the verbal brush

And insult you to your face. And worse she got away with it,
Because if you wanted to gripe you had to call back,

And crawl your way through 10 or 20, menus or operators

Designed to wear out your patience so eventually you gave up,

So, when I think about it, "God bless tech support, Asian accents and all."

© 2020 by Tom King